Contact information

📞 Contact Information Policy

Effective Date: 11 June 2025

This Contact Information Policy explains how customers can reach I Love Me Vibe for support, order inquiries, and general questions.

1. Business Contact Details

If you need assistance, you can contact us using the details below:

📧 Email: info@ilovemevibe.store
📍 Location: Suite 618, 80A Ruskin Ave, Welling, DA16 3QQ, United Kingdom

We aim to respond to all enquiries within 24–48 business hours.

2. Customer Support

We provide support for:

  • Order tracking and delivery updates
  • Returns and refund requests
  • Product questions
  • Payment or checkout issues
  • General customer service enquiries

Please include your order number (if applicable) when contacting us to help us respond faster.

3. Business Hours

Our customer support team operates:

Monday – Friday
Standard business hours (excluding UK public holidays)

Messages sent outside these hours will be answered on the next working day.

4. Alternative Contact Methods

Where applicable, customers may also reach us via contact forms provided on our website.

We do not currently offer phone support.

5. Response Time

We aim to respond to all enquiries within 24–48 business hours. During busy periods or promotions, response times may be slightly longer.

6. Important Notice

To ensure a safe and efficient shopping experience, please ensure all communication is made through the official contact email listed above.

We are not responsible for information shared through unofficial channels.

7. Privacy & Data Use

Any personal information shared with us via email or contact forms will be handled in accordance with our Privacy Policy and used solely for customer support and order management purposes.

8. Contact Summary

For all enquiries, please contact:

📧 info@ilovemevibe.store
📍 Suite 618, 80A Ruskin Ave, Welling, DA16 3QQ, United Kingdom